23. What to do if my player could not be turned on or charged?
If the device cannot be turned on or charged, it is suggested to follow the tips below to solve it.
1.Try other power adapters and USB cables.
2.The battery of your device may be overused, so it needs to be refreshed through low-current power. Please try to charge the player using the computer for about 30mins, then hold the power+play button for 30s to force a restart.
3. If the above 2 measures cannot help, you can try to leave the device aside for 2 to 3 days, and then charge it again. Because sometimes its system may be stuck, it would return to normal when the device runs out of power.
If the issue still remains, please send email to firstname.lastname@example.org for help.