8.The E12/E12A/E12DIY only can be turned on when it is connected to a power cable. When take it off the power cable, it can't be turned on.
A: According to your description, we think it is the battery problem. You can send your E12/E12A/E12DIY to us for repair.
If you want to replace the battery on your own, we can send a E12/E12A/E12DIY's battery and maintain instruction to you, and pls contact us by sending email to firstname.lastname@example.org.